Delivery Prices/Times:

 All orders will be processed within 1-2 working days. This time is not included within the shipping carriers time frames listed below. These timescales provided below are provided by Royal Mail but are not guaranteed and we will not be liable if this is not met.

• ROYAL MAIL TRACKED 48 (48 hours)  £3.99 (free when you spend £50 or more)

• ROYAL MAIL TRACKED 24 (24 hours) £4.50 

Last dates for Christmas delivery is the 19th of December. 

Delivery Terms:

We work closely with our couriers to ensure you receive your items as quickly as possible. As our delivery service is outsourced to external couriers (Royal Mail) we cannot guarantee that your order will arrive in the time stated at checkout. During busy times e.g Black Friday & Christmas, there may be some slight delays in delivery times, although we will do our very best to ensure this is not the case. 

 You will receive a links from the courier prior to your delivery being attempted, you can use this link do adjust your delivery options, such as changing the date, or providing a safe place.

 In the event of a customer inputting the wrong delivery address in to their order, we cannot unfortunately take responsibility for this order being delivered to the wrong address. We will try our best to locate the parcel and attempt to get it redelivered to the correct location.

 For information regarding returns, please see our returns policy at the bottom of the web page. For any additional info, please email us at lottieandco@gmail.com.

All of our orders are carefully packed and shipped from our office in the UK. We take great care to ensure that your order arrives in perfect condition, and we are always happy to help if you have any questions or concerns.

Thank you for choosing Lottie & Co.